Advice Services

Derman Advice Service


Derman’s Advice Service is well-known, professional and an in-demand service within the Kurdish, Turkish, Turkish Cypriot and Eastern European Turkish communities. The aims of this service are to give information and guidance on social and welfare rights and entitlements. This service is instrumental in radically reducing poverty within The Kurdish, Turkish and Cypriot Turkish communities. Derman have been providing the service in Hackney for a long time, but now with more financial support; they have increased their capacity and now able to offer the service to their communities in the other boroughs in north London such as Islington, Haringey, Enfield etc. as well.


What Derman offers

Derman support individuals’ access to their full benefit entitlements. They provide advice and support to clients in applying for:

  • Universal Credit Jobseekers Allowance (JSA)
  • Income Support Employment and Support Allowance (ESA)
  • Personal Independence Payment (PIP) Disability Living Allowance (DLA)
  • Housing benefit Carer’s Allowance / Attendance Allowance
  • Pension Credit
  • Any Other Benefits Entitlements / Benefit Checks


They also provide general advice on wide ranges of issues (including housing advice, debt, employment and consumer issues as well as making phone calls on their behalf, writing/reading/ explaining and translating their letters). They also take action helping clients in order to move their cases on to the Appeal Tribunal Service. 


Who can benefit from this service?

Turkish, Kurdish and Turkish Cypriot people who reside in North London
(Hackney, Islington, Haringey, Enfield etc.).

How Derman work?

They provide advice service, free of charge in Turkish/English. Advice Sessions are run face to face as well as on telephone depending on the issue/mobility of the client etc. from GP surgeries/other settings/venues as well as Derman office. To get advice on the phone or make an appointment, please call Derman advice workers.


Telephone sessions days/times and the numbers to call for Dermanr Advice Service



Numbers to call


09:30 – 13:00



09:30 – 13:00


Age UK East London


82 Russia Lane

Bethnal Green
Greater London
E2 9LU
United Kingdom

Age UK East London offers a free and confidential information and advice service for older people, their families and carers.

Please note: there is currently a waiting list for this service, urgent cases can be prioritised by our staff.

Through our services we play a crucial role in improving the quality of life for older people and our person centred approach ensures that provision is inclusive and tailored to meet your needs.

Topics covered

Our advisers are trained to help you on the following topics.

- Social care - such as finding a care home or getting some help at home, and how it's funded.
- Your income - including free benefits checks, help with applying for benefits and pension advice.
- Your home - information on staying warm at home, home adaptations and how to prevent falls.