Our Christmas and New Year's opening hours have now been updated on the website. Please look in the opening hours section to view this.
Patient satisfaction survery 16/17
The patient satisfaction survey is now live. Please see our online services below which has an option for you to take the survey.
The flu season is now upon us! We will be holding clinics for vaccination from September to November. For further information on if you are eligible for receiving a jab please visit the "flu clinic" tab under "Our services" section above.
Ordering prescriptions via this website has now charged. For more information and to order your medications please go to the prescriptions tab above.
Did you know with pharmacy first you can get medications free of charge (if eligible) for common symptoms without seeing your GP? Visit the pharmacy first tab under our services section (above) for more information.
Virtual Patient Grtoup
Our virtual patient group is now live. If you want more information about it and to register to join please visit the Patient Group tab on the right hand side- select the virtual patient group tab, complete the form and return to us.
If you would like to join the patient group meetings which take place in the surgery please leave your name with reception. The next meeting will be held 29th September at 1 pm, new members welcome.
Accessible Information Standard
The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand. For example in large print, braille or via email.
As part of the Accessible Information Standard we must:
- Identify patients who may have an additional communication need.
- Record the patient's need in our clinical GP system.
- Flag the patient's record to assure additional communication needs are obvious to practice staff;
- Share this information with other care givers such as social care;
- Act to ensure our staff can effectively communicate with patients who may have additional communication needs.
Please inform a member of staff in reception if you have any communication support needs- you can call us on 0207 249 5511 or tell a receptionist in person. You need to help us make sure we get things right for you.
GP Mean Earnings Declaration is available on the website. Click on the latest news to view.
Our CQC Inspection report is now available on the website. Click on latest news to read it!
Baby Clinic Changes
We are changing immunisations to APPOINTMENT ONLY in Baby Clinic
Please note that from Wednesday 6th April 2016, Nurse’s baby clinic arrangements will change. Nurse appointments for immunisations will be by appointment only. Our baby clinics are on Wednesday Afternoon 1:30 to 3:30pm and Thursday Morning 9:30 to 11:30am. Please also note that you could see a health visitor on Wednesdays only. On Thursdays health visitors can make contact via telephone if advice is required.
Doctor's baby clinic, the first hour is by appointment only for six week checks and the second hour is walk-in for other patients who want to see a Doctor.
Named Accountable GP for all Patients
From 1st April 2015, all practices are required to inform their patients including children of their named accountable GP, under the new GP contract for 2015/2016. The named GP will have overall responsibility for the care and support that the surgery provides to you.
If you would like to know who your named GP is please contact reception.
This does not prevent you from seeing any GP in the practice as you currently do.
Urgent on the day Appointments
Please ring the surgery in the morning from 8.30am to get a timed appointment on weekdays.
Please allow 48 hours for processing of your repeat prescription once you have dropped it off at the surgery. We do not take requests for repeat prescriptions over the telephone.
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.
Out of Hours
Call CHUHSE on 0208 185 0545. You will be connected to CHUHSE our out-of-hours service provider. Telephone calls to the out of hours service are routinely tape-recorded as a safe-guard for patients and staff alike